AceCasino Privacy Policy – Our Commitment to Protecting Your Information

1Introduction & Applicability

This Privacy Policy applies to users of the AceCasino platform (acecasino.im) and its mobile app. It explains in detail what data AceCasino collects, how it is used, and how it is kept secure.

Our Privacy Policy has been developed in line with international data protection standards. We believe transparency is the foundation of trust, which is why this policy is written in plain, accessible language.

By registering or using AceCasino's services, you agree to this Privacy Policy. If you have any questions, feel free to reach out to our support team at any time.

2What Information We Collect

AceCasino only collects information that is necessary to provide our services. The list below describes the types of data we collect.

3How Your Data Is Used

AceCasino uses the data it collects solely for the purposes listed below. Your information is never used for anything else without your consent.

• Account Management: For registration, login, password recovery, and account verification.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To understand your issue and provide a quick resolution.
• Security Assurance: To detect fraud, multiple accounts, and suspicious activity.
• Legal Obligation: To comply with applicable laws and licensing requirements.
• Relevant Offers: To show you relevant promotions based on your gaming preferences (you can opt out at any time).
• Platform Improvement: Analyzes usage patterns to enhance the user experience.

4Data Sharing & Disclosure

AceCasino does not share your personal information with third parties. However, there are a few limited exceptions, which are clearly outlined below.

• Payment Provider: Only the information required to process a transaction is shared with bKash, Nagad, or Rocket.
• Legal Authorities: Information may be disclosed as required by law in response to court orders or legal claims.
• Licensing Authority: Regulatory authorities may be provided with necessary information to maintain our license.
• Technology Partner: Technology providers who operate the platform have limited access to data and are bound by strict confidentiality agreements.

For any sharing beyond the purposes listed above, AceCasino will obtain your explicit consent.

5Data Retention Period

How long AceCasino retains your data depends on the type of information and applicable legal requirements.

• Account Information: For the duration your account is active and up to 5 years after it is closed.
• Transaction Records: 5–7 years, in accordance with financial regulations.
• Communication Logs: 2 years, to maintain customer service quality.
• Cookie Information: Between 30 days and 2 years, depending on the data type.

Once the retention period expires, your data is securely deleted or fully anonymized.

6Cookie Policy

AceCasino uses cookies to keep the platform running smoothly and to improve your experience. We use three types of cookies.

• Essential Cookies: Login sessions, security tokens, and similar items. These are essential for the platform to function and cannot be disabled.
• Functional Cookies: Remembers your preferences, language settings, and gaming choices. You can disable these at any time.
• Analytical Cookies: Analyzes user behavior to improve the platform. These are entirely optional.

7Your Privacy Rights

As an AceCasino user, you have the rights listed below. To exercise any of them, please contact our support team.

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or outdated information.
• Right to Erasure: If you close your account and there are no legal obligations requiring us to retain your data, you may request its deletion.
• Right to Restrict Processing: You can request that the use of your data be restricted to specific purposes.
• Marketing Opt-Out: You can opt out of promotional messages at any time.
• Data Portability: You can request a copy of your data in a standard, portable format.

We aim to respond within 30 days of receiving your request.

8Child Protection Policy

AceCasino strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is carried out at the point of registration.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• If you have children at home, we recommend enabling parental controls on your device.

9Security Measures

AceCasino follows the highest industry standards to protect your data. The key pillars of our security framework are:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for login and other important actions.
• Continuous Monitoring: 24/7 security monitoring to detect suspicious activity.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Firewall Protection: Advanced firewall systems are in place to prevent unauthorized access.
• Data Backup: Regular backups are maintained to ensure no data is lost under any circumstances.

10Third-Party Links & Services

The AceCasino platform may integrate certain third-party services, such as payment gateways or game providers. These third parties have their own privacy policies.

• AceCasino is not responsible for the data protection practices of third parties.
• Before sharing your information on any third-party platform, please review their own privacy policy.
• All third-party providers are bound by strict data protection agreements.
• Game providers receive only the minimum data necessary to operate their games.

11Right to Amend This Policy

AceCasino may update this Privacy Policy as needed. For significant changes:

• A prominent notice will be posted on the platform.
• A notification will be sent to your registered mobile number or email.
• The date of any change will be clearly noted at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

12Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our Data Protection team.

• Email: support@acecasino.im
• Live Chat: Click the green icon in the bottom-right corner of the platform
• Response Time: Usually within 24–72 hours

We take every privacy concern seriously and work to resolve it as quickly as possible.