AceCasino Terms & Conditions — Clear and Simple

1General Terms & Conditions

These Terms and Conditions form a legally binding agreement between AceCasino and its users. By accessing the AceCasino platform, registering an account, or using any of our services, you agree to be bound by these terms.

AceCasino is a licensed online gaming platform. We operate in compliance with the regulations of Bangladesh and other applicable jurisdictions. All users are responsible for ensuring their own compliance with the laws of their respective countries.

• AceCasino reserves the right to update these Terms and Conditions at any time.
• A notice will be posted on the platform if any changes are made.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• The English version of these terms and conditions shall be considered the governing document.

2Account Registration & Verification

You are required to provide accurate and complete information when registering with AceCasino. Providing false or incomplete details constitutes a breach of these terms and may result in account termination.

• Each person may register only one account. If multiple accounts are found to belong to the same individual, all associated accounts will be closed.
• Multiple accounts from the same household or address are not permitted.
• The mobile number and name provided at registration must match those on your payment account.
• AceCasino may request your national ID or other documents for identity verification at any time.
• Withdrawals may be placed on hold while a verification process is ongoing.

3Age & Eligibility Requirements

AceCasino is strictly for users aged 18 and above. By registering, you confirm that you are at least 18 years old.

• Minors are strictly prohibited from using AceCasino.
• Providing false information about your age will result in immediate account closure and forfeiture of all balances.
• If a minor opens an account using a family member's device, the account holder is fully responsible.
• AceCasino may request a birth certificate or NID to verify age in cases of suspicion.

4Deposit Rules

Compliance with AceCasino's deposit rules is mandatory. All deposits must be made using a valid payment method in your own name.

• The minimum deposit amount is BDT 200.
• Deposits must be made only from a bKash, Nagad, or Rocket account registered in your own name.
• Using another person's payment method is strictly prohibited.
• Deposits are typically credited to your account instantly. If there is a delay, please contact our support team.
• AceCasino reserves the right to report suspicious transactions or potential money laundering to the relevant authorities.
• Any attempt to chargeback a deposit will result in permanent account closure.

5Withdrawal Rules

The following rules apply when withdrawing winnings from AceCasino. The withdrawal process is straightforward, but certain conditions must be met.

• The minimum withdrawal amount is BDT 500.
• Withdrawals can only be processed to a payment account registered in your own name.
• Withdrawals may be delayed if account verification has not been completed.
• While a bonus is active, withdrawals are restricted until the wagering requirements have been met.
• Standard withdrawals are processed within 30 minutes to 2 hours.
• VIP members enjoy express withdrawals processed within 15 minutes.
• Daily maximum withdrawal limits depend on your account tier.

6Bonus & Promotion Terms

AceCasino regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms and conditions that you should read carefully before claiming.

• The welcome bonus is available to new members only and applies to the first deposit.
• Each bonus carries a wagering requirement (typically 5x–30x) that must be met before withdrawal.
• Not all games contribute equally to wagering requirements – slots generally count at 100%, while Live Casino games count at 10–20%.
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will be forfeited upon expiry.
• Multiple bonuses cannot be active at the same time.
• AceCasino reserves the right to cancel bonuses in cases of bonus abuse.
• A maximum withdrawal limit may apply to winnings from free bets or free spins.

7Gaming Rules & Sports Betting Rules

There are certain rules that must be followed while gaming and Sports Betting on AceCasino.

• All game outcomes are determined by a certified Random Number Generator (RNG), ensuring complete fairness with no manipulation.
• Once confirmed, Sports Betting bets cannot be changed or cancelled.
• In the event of a match being abandoned or postponed, bet settlement will follow AceCasino's policy.
• AceCasino reserves the right to void any bets placed on erroneous odds.
• If you lose connection during live betting, please wait until your bet is confirmed.
• In the event of a technical error during a game, AceCasino reserves the right to void or restart the affected session.

8Prohibited Activities

The following activities are strictly prohibited on AceCasino. Violations may result in immediate account closure and forfeiture of all balances.

• Multiple Accounts: Creating multiple accounts under the same identity.
• Bots & Automation: Using automated software or bots to play games.
• Collusion: Colluding with other players to defraud the platform.
• Bonus Abuse: Repeatedly claiming bonuses using multiple accounts or false information.
• Chargeback Fraud: Filing a chargeback with the payment provider after a deposit has been made.
• Hacking: Any attempt to compromise the security of the platform.
• Account Sale or Transfer: Selling or allowing others to access your account.

9Account Suspension or Closure

AceCasino reserves the right to suspend or permanently close an account at any time under the following circumstances.

• Any violation of these Terms and Conditions.
• Suspected fraud or deceptive activity.
• Registering with false information.
• Failure to complete verification or provide the required documentation.
• Extended periods of inactivity (more than 12 months).
• Upon requesting self-exclusion.

To close your account, contact support with your request. Any eligible balance can be withdrawn before the account is closed.

10Limitation of Liability

AceCasino is not liable for the following:

• Losses resulting from technical errors, server downtime, or internet connectivity issues.
• Delays or failures on the part of third-party payment providers.
• If account credentials or passwords are compromised due to the user's own negligence.
• Personal financial losses resulting from gaming.

AceCasino promotes responsible gaming. We always encourage you to play for entertainment — never bet more than you can afford to lose.

11Privacy & Data Protection

Protecting your personal data is our priority. We do not sell your information to any third parties.

• Information provided at registration is used solely for service delivery and verification purposes.
• All data is secured with 256-bit SSL encryption.
• For our detailed data protection policy, please visit our Privacy Policy Read.

12Right to Amend Terms

AceCasino reserves the right to modify these Terms & Conditions, in part or in full, at any time. For significant changes:

• A notice will be posted on the platform.
• You may be notified via your registered email or mobile number.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

If you have any questions or concerns, please reach out to our support team: support@acecasino.im